Synapsys Digital Sdn. Bhd. (“Synapsys”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, use our services, attend our events, participate in our assessments, or otherwise interact with us.
By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Company name
- Job title
- Email address
- Telephone number
- Business address
- Country
- Industry
- Organisation size
Business Information
We may collect information relating to your organisation including:
- AI maturity assessments
- Business requirements
- Technology environment
- Digital transformation initiatives
- Project information
- Training participation
- Workshop attendance
Technical Information
When you use our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies
- Analytics data
2. How We Use Your Information
We use your information to:
- Deliver our services
- Respond to enquiries
- Schedule meetings
- Conduct AI readiness assessments
- Deliver reports and recommendations
- Provide consulting services
- Deliver training and workshops
- Manage client relationships
- Improve our products and services
- Send newsletters and marketing communications (where permitted)
- Comply with legal obligations
3. AI Assessments
Synapsys provides AI readiness assessments, benchmarking tools and advisory services.
Information submitted during assessments may be used to:
- Generate assessment reports
- Benchmark organisations
- Develop recommendations
- Improve assessment models
- Produce anonymised industry insights
Unless expressly authorised by you, we will not publish or disclose information that identifies your organisation.
4. Cookies
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website functionality may be affected.
5. Marketing Communications
We may send:
- Industry insights
- White papers
- Event invitations
- Product announcements
- Service updates
You may unsubscribe at any time using the unsubscribe link or by contacting us.
6. Sharing of Information
We do not sell your personal information.
We may share information with:
- Technology partners
- Cloud service providers
- Professional advisers
- Payment providers
- Event organisers (where applicable)
- Government authorities where legally required
All third parties are expected to maintain appropriate security and confidentiality standards.
7. International Transfers
As Synapsys works with clients and partners globally, your information may be transferred to and processed in countries outside Malaysia.
Where such transfers occur, we take reasonable steps to ensure your information receives an appropriate level of protection.
8. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmission over the Internet or electronic storage is completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Maintain business records
When no longer required, information will be securely deleted or anonymised.
10. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent (where applicable)
- Request deletion of your information
- Restrict certain processing activities
Requests may be subject to legal or contractual obligations.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
12. Children’s Privacy
Our services are intended for businesses and professionals.
We do not knowingly collect personal information from individuals under the age of 18.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated effective date.
14. Contact us
If you have any questions regarding this Privacy Policy or your personal information, please contact us: