98%
open rate on WhatsApp messages vs 20% email
AI Marketing Solutions · WhatsApp & Conversational AI
Turn WhatsApp into your most powerful business channel.
Automate conversations, broadcast campaigns, manage live chat, and connect AI, all through the platform your customers already use every day.
Official WhatsApp Business APIPowered by WoztellZoho & CRM ready
Global Statistics
WhatsApp by the numbers
WhatsApp is where your customers already spend their time. These benchmarks show why it outperforms email and phone for reach, engagement, and sales.
38 min
average daily time users spend on WhatsApp
27%
average sales increase with WhatsApp on your website
76%
of users prefer messaging a business over calling
What we offer
Four ways to grow on WhatsApp
Chatbot, broadcasting, live chat, and e-commerce—each built on the official WhatsApp Business API via Woztell.
Feature 01 · AI Chatbot
Automate conversations 24/7, powered by AI.
Deploy intelligent chatbots on WhatsApp that generate leads, answer questions, qualify prospects, and book appointments, without any human involvement. Integrate ChatGPT to handle complex, open-ended conversations at scale.
ChatGPT-powered responses
Connect OpenAI to handle nuanced questions, product advice, and complex customer journeys, no scripting required
Lead capture & qualification
Collect name, email, intent, and budget through conversational flows, data exported to CRM automatically
Always-on, no overtime
Respond to every enquiry instantly, at 2am on a Sunday, or during peak campaign traffic
Entry from website, Meta Ads & QR
Trigger chatbot conversations from your website widget, Meta click-to-WhatsApp ads, or QR code campaigns
Live chatbot conversation
Hi, I'm interested in your AI training programmes. Can you help?
Hi! 👋 I'm Syn, Synapsys's AI assistant. I'd love to help. Are you looking for training for yourself or your team?
My team
Myself
My team, about 50 people across 3 departments.
Perfect. Our AI Productivity programme is ideal for teams. Would you like me to send you the course overview, or book a discovery call directly? 📋
Broadcast campaign dashboard
Flash Sale — 24hr Offer 🔥
98.2%
opened
Product Launch, AI Course
96.4%
opened
Webinar Reminder, Tomorrow
97.1%
opened
Next broadcast scheduled
Monthly Newsletter · 6,200 contacts · Tomorrow 9:00 AM
Feature 02 · Broadcasting
Reach thousands. Get read by almost all of them.
Send targeted WhatsApp messages to your entire customer database, with open rates that make email campaigns look obsolete. Use rich media, buttons, carousels, and countdown timers to drive action.
Marketing campaigns
Flash sales, product launches, limited-time offers, seasonal promotions
Operations & notifications
Order confirmations, delivery updates, appointment reminders
Re-engagement
Win back dormant customers, re-engage cold leads with personalised offers
Loyalty & membership
Points updates, tier upgrades, exclusive member offers and events
Feature 03 · Live Chat
One inbox. Every agent. Every channel.
Manage all your WhatsApp conversations in a shared team inbox. Assign conversations to agents, add internal notes, see full customer history, and escalate from bot to human, without the customer noticing the switch.
Multi-agent, multi-channel inbox
Your whole team in one place, assign, tag, and resolve in real time
Seamless bot-to-human handoff
AI handles the first touch; complex cases route to a human agent instantly
Full conversation history & context
Every agent sees the complete customer journey, no more "can you repeat that?"
WhatsApp Business App co-existence
Keep using WhatsApp Business App alongside the API, both work simultaneously
Team inbox · 3 agents online
Ahmad · Enquiry about training
Can I get a quote for 50 pax?
Siti · HRD Corp query
Is this SBL-Khas claimable?
Rajan · WhatsApp API setup
We need this for our 5 branches
Lee · Follow-up on proposal
Thanks, will review and revert
Resolved
WhatsApp E-Shop · checkout flow
AI Productivity Workshop
RM 3,500
Add to cart 🛒
View details
Order summary
AI Productivity Workshop × 1RM 3,500
HRD Corp claimable-RM 3,500
Net cost to employerRM 0.00
Feature 04 · WhatsApp E-Shop
Sell inside the conversation, no app, no website.
Let customers browse your product catalogue, add to cart, and complete checkout without ever leaving WhatsApp. Perfect for retail, F&B, event ticketing, course enrolments, and service bookings.
Product catalogues with images, descriptions, and pricing
In-chat payment links, FPX, cards, e-wallets
Automated order confirmation and delivery notifications
Membership & loyalty programme management via WhatsApp
Countdown timers for flash sales and limited-time campaigns
Need to connect CRM, automation, or AI tools? See our integrations.
Integrations
Connect WhatsApp to the tools you already use.
Your team already runs on CRM, automation, and AI. Through Woztell, Synapsys wires WhatsApp into that stack so contacts sync, workflows trigger, and conversations show up where your people work—without re-keying or switching apps.
ChatGPT & OpenAI
Connect GPT-4 directly to your WhatsApp chatbot for intelligent, context-aware responses to any question.
Zoho CRM & Bigin
Sync contacts, log conversations, create deals, and trigger workflows, all from WhatsApp interactions.
Make & n8n
Build powerful no-code automations, trigger WhatsApp messages from any event in your tech stack.
WhatsApp Business API
Official Meta-approved API, verified green tick, unlimited broadcasts, no per-message limits on your tier.
WhatsApp E-Commerce
Product catalogues, order flows, payment links, and post-purchase support, all within WhatsApp.
WhatsApp Flows & Forms
Native in-chat forms for webinar sign-ups, surveys, bookings, and lead capture, no external links needed.
Powered by
Woztell
Synapsys delivers WhatsApp & Conversational AI solutions built on Woztell, an official Meta Business Solution Provider platform used by thousands of businesses across Southeast Asia and globally. We handle the setup, configuration, and ongoing management so you don't have to.
Learn more about Woztell →Still have questions?
Tell us about your use case, your customer volume, and what you want WhatsApp to do. We will recommend the right setup. No pitch, no commitment.
Book free consultationFAQ
Common questions about WhatsApp and Conversational AI
Yes. Chatbots, broadcasts at scale, multi-agent inbox, and in-chat e-commerce require the official WhatsApp Business API. We set this up through Woztell, an official Meta Business Solution Provider. You can keep using WhatsApp Business App alongside the API.
Typical setup is two to four weeks: Meta verification, Woztell configuration, chatbot or inbox build, and CRM integration. Simple chatbot deployments can be faster; multi-branch setups with custom integrations take longer.
We handle platform setup, chatbot configuration, integration wiring, and ongoing technical management. Your team owns conversation content, broadcast approvals, and day-to-day responses in the live chat inbox, unless you engage us through Marketing Managed Services for full execution.
Yes. Woztell connects to Zoho CRM, Bigin, Make, n8n, OpenAI, and more. We wire WhatsApp into your existing stack so contacts sync, workflows trigger, and conversations log automatically.
Meta and Woztell platform fees are subscription-based. Synapsys setup and configuration is typically a project fee. For ongoing management, broadcasts, and optimisation month to month, Marketing Managed Services is the right model.